Terms & Conditions

Please read these terms carefully before using our website or making a purchase.

1. Introduction

These Terms and Conditions govern your use of Celestial Shopping and all related services. By accessing or purchasing from our site, you agree to these terms. If you do not agree, please discontinue using the site immediately.

2. User Responsibilities

  • Provide accurate, current, and complete information during checkout.
  • Maintain the confidentiality of your account credentials.
  • Use our platform only for lawful shopping and personal use.
  • Not engage in fraudulent or harmful activity against the site or other users.

3. Orders and Payments

All prices listed on Celestial Shopping are in Ghanaian Cedis (₵). We accept payments via Mobile Money, Debit/Credit Card, and Bank Transfer.

Once your order is confirmed, you’ll receive an email or SMS notification. Orders are processed after payment confirmation.

  • Incorrect payment details may delay order processing.
  • We reserve the right to cancel any fraudulent or invalid order.

4. Shipping and Delivery

We provide delivery services across Ghana through trusted courier partners. Delivery timelines and costs vary depending on the region and selected shipping method.

Refer to our Shipping Policy for detailed information.

5. Returns & Refunds

Our return policy allows customers to return eligible items within 14 days of delivery. Refunds are processed via the same payment method used during purchase.

For more information, see our Returns Policy.

6. Limitation of Liability

Celestial Shopping shall not be held liable for indirect, incidental, or consequential damages arising from your use of our platform or services. We do not guarantee that our website will always be available or error-free.

7. Privacy and Data Protection

We value your privacy and protect your data in compliance with applicable data protection laws in Ghana. Your information is used only for order processing and improving user experience.

See our Privacy Policy for details.

8. Changes to Terms

We may update these Terms & Conditions from time to time. Changes take effect immediately upon posting. Please review this page regularly.

9. Contact Information

If you have any questions about our Terms & Conditions, please reach out:

Email: support@celestialshopping.com

Phone: +233 245 671 832

Office Hours: Monday - Saturday, 9AM - 6PM